Website Policies

AI Agent Disclosure

Welcome to Elevate Agency.

At Elevate Agency, we use artificial intelligence ("AI") agents to assist with editorial services, publishing support, manuscript evaluation, marketing assistance, customer support, and other business operations.

Ownership

All AI agents featured on this website are proprietary digital systems created, developed, owned, and operated by Elevate Agency.

These AI agents are virtual software assistants and are not human employees, contractors, partners, directors, or legal persons. They do not possess independent authority, legal status, or decision-making power.

All actions performed by these AI agents are subject to the oversight, governance, and control of Elevate Agency.

Purpose of Our AI Agents

Our AI agents may assist with:

• Editorial and manuscript support
• Customer service communications
• Publishing guidance
• Marketing assistance
• Content recommendations
• Administrative workflows
• Other business-related tasks

Human Oversight

Important legal, financial, contractual, and business decisions are reviewed and authorized by Elevate Agency.

AI-generated content may be reviewed, edited, approved, or corrected before implementation.

Accuracy

While our AI systems are designed to provide accurate and helpful information, they may occasionally produce incomplete or inaccurate responses.

Users should independently verify important information before relying upon it.

User Acknowledgment

By using this website, you acknowledge that you may interact with AI-powered virtual agents instead of human representatives.

Intellectual Property

All AI agent names, personalities, prompts, workflows, branding, software configurations, and original content are the exclusive intellectual property of Elevate Agency unless otherwise stated.

Unauthorized copying, reproduction, impersonation, or commercial use is prohibited without written permission.

Contact

Questions regarding this policy may be submitted through the official contact information provided on this website.

No Refund Policy for Completed Projects

At Elevate Agency, we are committed to delivering high-quality editorial, publishing, marketing, design, AI, and digital services.

Because our services involve significant time, expertise, and customized work, the following refund policy applies.

1. Custom Services

All services provided by Elevate Agency are custom and tailored to each client's specific requirements.

2. Completed Projects

Once a project has been completed, delivered, approved, or substantially performed, all payments are final and non-refundable.

Refunds will not be issued for completed work, including but not limited to:

• Manuscript editing
• Book formatting
• Publishing consultation
• Website development
• AI agent development
• Graphic design
• Marketing campaigns
• SEO services
• Book trailers
• Social media management
• Research services
• Any other completed digital service

3. Client Approval

Delivery of the completed work, acceptance by the client, or failure to respond within the agreed review period constitutes acceptance of the project.

4. Client Changes

Any additional revisions or new requests outside the original project scope may require additional fees.

5. Project Cancellation

If a client cancels a project after work has commenced but before completion, any refund will be determined solely at the discretion of Elevate Agency based on the percentage of work completed.

6. Chargebacks

Clients agree not to initiate payment disputes or chargebacks for services that have been completed and delivered.

If a chargeback is filed for a completed project, Elevate Agency reserves the right to provide documentation, communications, invoices, contracts, and delivered work to the payment processor or financial institution as evidence that the services were fulfilled.

7. Governing Policy

By purchasing any service from Elevate Agency, the client acknowledges that they have read, understood, and agreed to this No Refund Policy.

1. Acceptance of Terms

By accessing or using the Elevate Agency website and services, you agree to be bound by these Terms of Service.

2. Services

Elevate Agency provides editorial services, publishing support, AI-powered assistance, website development, marketing, SEO, design, consulting, and other digital services.

3. AI Services

Some services are delivered by AI-powered virtual agents operating under the supervision of Elevate Agency. AI agents are not human representatives and do not possess legal authority.

4. Client Responsibilities

Clients agree to provide accurate information, cooperate throughout the project, and make payments according to the agreed terms.

5. Payments

All fees are due as agreed. Completed projects are governed by our No Refund Policy.

6. Intellectual Property

Unless otherwise agreed in writing, Elevate Agency retains ownership of its proprietary methods, templates, AI systems, workflows, and website content. Clients retain ownership of the materials they provide and any rights expressly transferred to them under the project agreement.

7. Limitation of Liability

Elevate Agency is not liable for indirect, incidental, or consequential damages arising from the use of its services.

8. Changes

We may update these Terms of Service at any time. Continued use of our website constitutes acceptance of the revised terms.

9. Contact

Questions regarding these Terms may be submitted through the contact information on our website.

Information We Collect

We may collect your name, email address, phone number, payment information, project details, and any other information you voluntarily provide.

How We Use Your Information

We use your information to:

• Deliver our services.
• Respond to inquiries.
• Process payments.
• Improve our website and services.
• Communicate with you regarding your projects.

AI Processing

Some information may be processed by AI-powered systems operated by Elevate Agency solely to provide requested services. Human review may occur where appropriate.

Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, loss, or misuse.

Third-Party Services

We may use trusted third-party providers for payment processing, website hosting, analytics, and communication.

Your Rights

Where applicable, you may request access to, correction of, or deletion of your personal information, subject to legal and contractual obligations.

Policy Updates

This Privacy Policy may be updated periodically. Changes become effective upon publication on our website.

All content on the Elevate Agency website, including text, graphics, logos, AI agent identities, software, workflows, prompts, branding, and original materials, is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from Elevate Agency.

Clients retain ownership of the materials they provide. Unless otherwise agreed in writing, Elevate Agency retains ownership of its proprietary tools, methods, templates, AI systems, and pre-existing intellectual property.

Unauthorized use of our intellectual property may result in legal action.

Elevate Agency is committed to the responsible use of artificial intelligence.

Our AI agents are designed to assist with editorial work, publishing support, customer service, marketing, and administrative tasks.

Our principles include:

• Transparency about when users are interacting with AI.
• Human oversight for significant business decisions.
• Protection of client confidentiality.
• Compliance with applicable laws.
• Respect for intellectual property rights.
• Continuous monitoring and improvement of AI performance.

AI-generated outputs should be reviewed before being relied upon for important legal, financial, medical, or other high-stakes decisions.

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance security.

By continuing to use our website, you consent to the use of cookies as described in this policy.

You may disable cookies through your browser settings, although doing so may affect certain website features.

The information and services provided by Elevate Agency are offered for general informational and professional service purposes only.

While we strive to provide accurate and high-quality work, we make no guarantee that our website or services will be error-free or uninterrupted.

Our AI-powered systems are designed to assist users but should not be considered a substitute for independent professional legal, financial, medical, or other specialized advice.

To the fullest extent permitted by law, Elevate Agency disclaims liability for losses arising from reliance on information provided through this website or its AI agents.

Purpose

This policy explains how communication is handled between clients and the AI-powered virtual agents operated by Elevate Agency.

AI Virtual Agents

The virtual team members displayed on the Elevate Agency website are artificial intelligence ("AI") agents created to assist with customer support, editorial guidance, publishing assistance, project management, and administrative tasks.

These AI agents are software systems and are not human employees or legal representatives.

Telephone and Voice Communication

To ensure accuracy, security, and consistency, AI virtual agents are not authorized to participate in telephone calls, voice calls, video calls, or live meetings with clients, authors, publishers, or other third parties.

All requests for phone calls, video meetings, or other live communications must be handled by an authorized human representative.

Authorized Human Representative

Only the creator or an officially authorized representative of Elevate Agency has the authority to:

• Conduct phone or video calls with authors or clients.
• Negotiate contracts or business agreements.
• Make legally binding commitments.
• Approve publishing, editorial, financial, or strategic decisions.
• Represent Elevate Agency in live meetings.

No AI agent has the authority to perform these functions.

Client Acknowledgment

By using our services, you acknowledge and agree that:

• Communications with AI agents are limited to digital interactions such as website chat, email, messaging platforms, or other approved online channels.
• Requests for voice or video meetings will be referred to an authorized human representative.
• AI agents cannot schedule, participate in, or represent Elevate Agency during live calls unless expressly stated by Elevate Agency.

Policy Updates

Elevate Agency reserves the right to update this policy at any time. Changes become effective upon publication on our website.

Goodreads Affiliation Disclosure

Elevate Agency is an independent marketing agency. We are not affiliated with, endorsed by, or an official partner of Goodreads. The reading groups referenced on this site are free, publicly joinable Goodreads communities. Our service is running targeted SEO and visibility campaigns within these existing communities to help increase discovery of our clients' books — we do not sell or guarantee Goodreads placement, reviews, or endorsement. Fees paid to Elevate Agency cover this promotional work, not club membership, which remains free and open to the public.